This section describes the essential skills and knowledge and their level required for this unit

Required skills

checking using and maintaining control room equipment

monitoring and interpreting information from control room equipment

monitoring the safety and security of staff

conducting radio checks with duty staff to confirm communication channels are operating effectively

coordinating attendance at incidents and deploying backup and specialist resources in response to incidents and alarms

using a range of communication equipment and information sources while under pressure

maintaining accurate records and documentation

performing takeover and handover checks

Required knowledge

organisations policies procedures and guidelines determining control room security requirements security management and emergency response

organisations risk management plans contingency plans and security plans

organisations records and information management system related to monitoring security

emergency codes and alarm signals

staff roles responsibility and delegation in emergency situations

occupational health and safety policies relevant to monitoring the safety and security of staff and responding to alarm signals

specifications and procedures for use and maintenance of specialist monitoring communication and security equipment

criteria and conditions for using specialist support teams

code of conduct and duty of care

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge the range statement and the Assessment Guidelines for this Training Package

Overview of assessment

Assessment of this unit can be applied using a combination of training outcomes and performance in the workplace with the principal evidence developed through performance in routine work functions in the workplace

Evidence needs to be gathered over time in a range of contexts to ensure the person can achieve the unit outcome andor apply the principles in a different situation or change of environment Where this unit specifies performance in areas with unpredictable and risk implications assessment in simulations should be used as well as retrospective documentation and observation of performance applied in a correctional or justice environment

Because of the unpredictable nature of actual incidents candidates should be prepared to carefully document their performance after each monitoring and response experience as evidence for assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

In addition to integrated demonstration of the elements and their related performance criteria look for evidence that confirms

the knowledge requirements of this unit

the skill requirements of this unit

application of employability skills as they relate to this unit

ability to monitor control room operations in a range of two or more contexts or occasions over time

Context of and specific resources for assessment

Valid assessment of this unit requires

a workplace environment or one that closely resembles normal work practice and replicates the range of conditions likely to be encountered when monitoring control room operations including coping with difficulties irregularities and breakdowns in routine

copies of legislation policies procedures and guidelines determining control room security requirements

access to appropriate learning and assessment support when required

Method of assessment

Evidence must include observation and information generated in the workplace as well as observation of performance in routine work functions or where this is not possible in a simulated exercise to confirm the transferability of the competencies

The following assessment methods are suggested

observation of performance in routine workplace activities within a range of agreed responsibilities and in various work locations

written andor oral questioning to assess knowledge and understanding

completion of workplace documents and reports produced as part of routine work activities

thirdparty reports from experienced practitioners

completion of performance feedback from supervisors and colleagues

scenarios

simulations or role plays

Guidance information for assessment

Assessment methods should reflect workplace demands and any identified special needs of the candidate including language and literacy implications and cultural factors that may affect responses to the questions

In all cases where practical assessment is used it will be combined with targeted questioning to assess the underpinning knowledge

Relevant information may include:

Security equipment checks may include:

Situations requiring back-up support may include:

Coordinate appropriate response may include:

Documentation may include: